Terms of Service

1. Definitions

• Service refers to the Clafk software, dashboard, AI features, website, and related services.
• User Content refers to emails, documents, files, knowledge bases, and other content uploaded or connected by you.
• Subscription refers to your paid access to the Service.
• Subscription Fees refers to the fees associated with your selected Subscription plan.
• AI Provider refers to third-party providers used to power AI-related functionality within the Service.

2. Eligibility and Accounts

To use Clafk, you must:

• Be at least 18 years old.
• Use the Service for business or professional purposes.
• Provide accurate and current account information.
• Keep your login credentials secure.
• Notify us if you suspect unauthorized access to your account.

You are responsible for all activity under your account.

3. The Service

Clafk is an AI-powered email assistant that may:

• Read emails from connected email accounts.
• Categorize incoming emails.
• Generate draft replies using your uploaded content and previous communications.
• Allow you to review, edit, and manually send drafts.

Clafk does not automatically send emails without your approval.

AI-generated content may contain inaccuracies or incomplete information. You are responsible for reviewing all drafts before sending them.

4. AI Disclaimer

Clafk uses artificial intelligence to assist with email drafting and related tasks.

AI-generated output may occasionally be inaccurate, incomplete, outdated, or unsuitable for certain situations. You are solely responsible for:

• Reviewing generated drafts.
• Verifying the accuracy of information.
• Ensuring compliance with applicable laws and regulations.
• Any communication sent using the Service.

The Service is provided on an “as is” and “as available” basis. While we aim to provide a reliable service, we do not guarantee uninterrupted availability, error-free operation, or specific business outcomes.

5. Subscription, Trial, and Payments

5.1 Plans

• Monthly Plan: €55/month + VAT, billed monthly.
• Annual Plan: €44/month + VAT, billed annually.
• Pilot Plan: One-month free trial for selected pilot users.

5.2 Free Trial

Standard users may receive a 7-day free trial.

A valid payment method may be required during signup. Unless cancelled before the trial ends, the Subscription automatically converts into a paid plan.

5.3 Payments

Payments are processed through third-party payment providers such as Stripe.

By subscribing, you authorize us to charge your selected payment method according to your billing cycle.

All prices exclude VAT unless otherwise stated.

5.4 Cancellations and Refunds

You may cancel your Subscription at any time.

Your access to the Service continues until the end of the current billing period. Subscription Fees are generally non-refundable unless required by applicable law.

5.5 Pricing Changes

We may update pricing from time to time. Reasonable notice will be provided before changes take effect.

6. Acceptable Use

You agree not to:

• Copy, reverse engineer, or misuse the Service.
• Use the Service to send unlawful, abusive, or spam-related content.
• Introduce malware, harmful code, or security threats.
• Attempt to bypass security or technical limitations.
• Use the Service in violation of applicable laws or third-party rights.
• Resell or exploit the Service without authorization.

We may suspend or terminate accounts that violate these Terms.

7. User Responsibilities

You are responsible for:

• The legality and accuracy of your User Content.
• Ensuring you have the rights to upload or use connected content.
• Compliance with applicable privacy, anti-spam, and communication laws.
• Communications sent through the Service.

8. Data and Privacy

You retain ownership of your User Content.

We process User Content solely for the purpose of providing and improving the Service.

We do not use your emails, documents, or uploaded content to train public AI models.

Additional details are available in our Privacy Policy.

9. Intellectual Property

All rights related to Clafk, including software, branding, design, and documentation, remain the property of FITIONLED Oy.

These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your active Subscription.

You retain ownership of your User Content.

Any feedback or suggestions provided to us may be used to improve the Service without compensation.

10. Availability and Third-Party Services

We aim to provide reliable access to the Service but cannot guarantee uninterrupted availability.

Certain features rely on third-party providers, including email providers, hosting providers, payment processors, and AI providers. We are not responsible for outages or disruptions caused by third-party services outside our reasonable control.

11. Confidentiality

Both parties agree to keep confidential information private and use it only for purposes related to the Service.

This obligation does not apply to information that:

• Is publicly available.
• Was lawfully known beforehand.
• Must be disclosed under applicable law.

12. Termination

You may cancel your Subscription at any time.

We may suspend or terminate access to the Service if:

• These Terms are violated.
• Subscription Fees remain unpaid.
• Use of the Service creates security, legal, or operational risks.
• Continued operation becomes technically or legally impractical.

Upon termination, access to the Service ends. User Content may be retained for a limited period where reasonably necessary or legally required.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• Clafk is not liable for indirect, incidental, consequential, or business-related losses.
• We are not responsible for losses caused by AI-generated content, third-party services, or user actions.
• Our total liability related to the Service is limited to the amount paid by you for the Service during the six months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless FITIONLED Oy and its affiliates, employees, and partners from claims, damages, or expenses arising from:

• Your use of the Service.
• Violations of these Terms.
• Your User Content.
• Violations of applicable law or third-party rights.

15. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including internet outages, infrastructure failures, natural disasters, government actions, or third-party service disruptions.

16. Changes to These Terms

We may update these Terms from time to time.

If material changes are made, we will provide reasonable notice through email or within the Service. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Finland.

Any disputes related to these Terms shall be resolved in accordance with Finnish law.

18. Contact